Contact support
Email Jamie9694@gmail.com. Normal support requests are reviewed as soon as practical.
Plans do not fit or pan
Open the plan, choose Fit, then use one finger to pan after zooming or pinch with two fingers. Landscape and portrait keep independent fitted bounds. If a plan file is missing after restoring an older backup, use Relink plan and choose the original PDF.
Cloud sync shows a newer revision
Download the newer cloud revision before uploading. Rivet keeps the current local workspace as a recovery copy before replacement. Auto-sync never overwrites a newer cloud revision.
Pairing does not work
Create a fresh pairing code from a connected device and enter it within ten minutes. Codes work once. Check that the licence still has an unused device seat and that both devices have a network connection.
Google Play purchase is not active
Open Account center → License and choose Restore purchases while signed into the Google Play account used to subscribe. Pending payments unlock only after Google confirms payment. Subscription changes, cancellation, receipts, and payment methods are managed in Google Play. If a completed purchase still does not verify, include the Google Play order reference in a support email; never send a purchase token or permanent owner key.
Website payment or subscription needs attention
Return to your saved order on the Rivet purchase page and refresh its status. Stripe card, Google Pay, and Link payments usually confirm immediately; eligible bank debit methods can remain processing until Stripe confirms settlement. Use Manage subscription and payment method to update billing details, review invoices, or cancel renewal. One subscription covers the full device allowance shown for the plan.
Protect a final estimate
Create a named estimate revision, export the appropriate customer or internal PDF, then download a portable workspace backup. Customer PDFs intentionally omit contingency and confidential internal costing unless you choose the internal version.
Lost device or deletion
Revoke a lost device from Rivet Cloud settings on another connected device. The owner device can delete the complete encrypted cloud workspace. You may also use the public deletion request.